Saturday, September 19, 2009

What Makes a Person Strategy Focussed?

Kaplan and Norton introduced the notion of the Strategy Focussed Organisation with their work on Strategy Maps. They argued that success for organisations only came through a process of getting four perspectives right. Starting with learning and growth (a capability perspective with a focus on human, information and organisation capital), internal (all the processes necessary to run an organisation....operations, customer management, innovation and regulatory), customer (value to the customer through product/service attributes, relationships and image) and finally financial (the shareholder perspective of cost, asset utilisation, revenue growth and enhanced customer value). I have a simplified idea of this as competency, process, customer need and shareholder need. Each level feeds in to the next. My corporate experience showed me that if you try to cut corners on any of these perspectives it comes back and bites you later. I am interested in creating a similar model for a successful individual. I believe there are a number of perspectives for an individual that lead to success. Get them all right and you succeed. I am interested to know what you think the equivalent of each of these perspectives is for the successful individual. What do you think?